These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Bewibe Co., Ltd. ("Company," "we," "us," or "our") governing your access to and use of the TUUN mobile application ("App") and all related services, features, content, and functionality (collectively, the "Service").
By downloading, installing, creating an account, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.
You represent that you are at least 18 years of age and have the legal capacity to enter into these Terms. The App enforces an 18-year minimum age requirement at sign-up; underage users cannot create an account. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
MEDICAL EMERGENCY NOTICE. If you think you may have a medical emergency or mental health crisis, contact your doctor or your local emergency services immediately (e.g., 911 in the United States, 995 in Singapore, 000 in Australia, 999 in Malaysia, 911 in the Philippines, 119 in Japan). Do not rely on the Service for emergency assistance. See Section 3.5.
BINDING ARBITRATION AND CLASS-ACTION WAIVER. These Terms contain a binding arbitration clause and a class-action waiver in Section 15. By using the Service, you and Bewibe each give up the right to bring claims in court (other than small-claims court) and the right to bring or join a class, consolidated, or representative action.
WARRANTY DISCLAIMERS AND LIABILITY LIMITATIONS. The Service is provided "as is" with no warranties, and our liability is capped as described in Sections 12 and 13. Please read those sections carefully — they materially affect your legal rights.
The Service is available only to users located in the following countries: Japan, the United States, Singapore, Australia, Malaysia, and the Philippines. We make no representations that the Service is appropriate or available for use in any other jurisdiction. If you access or use the Service from outside the supported countries, you do so on your own initiative and are solely responsible for compliance with local laws (including export-control and consumer-protection laws). We may, in our discretion, restrict or block access from unsupported regions at any time.
Bewibe is not a healthcare provider, medical practice, or licensed clinician. The Service does not provide telemedicine, clinical consultations, or referrals to healthcare professionals, and it is not a substitute for the professional judgment of a qualified provider. We do not connect you with physicians, nurses, or other licensed clinicians, and any communication you have through the Service is with our automated AI system or our customer-support staff (who are not licensed to give medical advice). For full medical disclaimers, see Section 3.
TUUN is a wellness and health tracking application that provides the following features and services:
The Service may be updated, modified, or expanded at our discretion. We reserve the right to add, change, or discontinue any feature or functionality with reasonable notice.
IMPORTANT: PLEASE READ THIS SECTION CAREFULLY. IT CONTAINS CRITICAL INFORMATION ABOUT THE LIMITATIONS OF THE SERVICE.
TUUN is a wellness application designed for general health and fitness tracking purposes only. TUUN is NOT a medical device, and is not intended to be used as one. The App has not been evaluated or approved by any governmental regulatory body (including but not limited to the U.S. Food and Drug Administration, Australia's Therapeutic Goods Administration, the Health Sciences Authority of Singapore, the Philippine Food and Drug Administration, or the Medical Device Authority of Malaysia) as a medical device.
The Service does not provide medical advice, diagnosis, or treatment. All content, information, and features provided through the Service — including but not limited to AI-generated responses, blood test analysis, genetic analysis, health summaries, and wellness suggestions — are for informational and educational purposes only and should not be construed as medical advice.
You should always consult a qualified healthcare professional before making any decisions regarding your health, medication, diet, fitness, or any other health-related matters. Never disregard professional medical advice or delay seeking it because of something you have read or received through the Service.
The Service is not intended to replace professional medical advice, diagnosis, or treatment. It is not designed to be relied upon for any clinical, diagnostic, or therapeutic purposes. If you believe you may have a medical condition, are experiencing symptoms, or have any health concerns, contact your physician or other qualified healthcare provider promptly.
The Service is not designed for use in medical emergencies. If you are experiencing a medical emergency, call your local emergency services immediately (e.g., 911 in the United States, 995 in Singapore, 000 in Australia, 999 in Malaysia, 911 in the Philippines, or 119 in Japan). Do not rely on the Service for emergency medical assistance.
While we strive to provide accurate health data visualization and analysis, the accuracy of the information displayed depends on the quality of the underlying data sources (including HealthKit, user-entered data, and third-party integrations). We do not guarantee the accuracy, completeness, or reliability of any health data, analysis, or insights provided through the Service.
To access certain features of the Service, you may be required to create an account. When creating an account, you agree to:
You may register using Apple Sign In or other authentication methods we make available. We reserve the right to refuse registration, suspend, or terminate any account at our discretion if we reasonably believe that any information provided is inaccurate, misleading, or violates these Terms.
By creating an account or using the Service, you consent to receive communications from us in electronic form, including via in-App notifications, push notifications, and email to the address associated with your Apple ID (if you have authorized email sharing through Apple Sign-In). These may include operational notices about your account, security or service updates, medication or health reminders you have configured, and other transactional messages.
You agree that all such electronic communications satisfy any legal requirement that those communications be in writing, and that your electronic interactions with the Service — including selecting an "I agree" button, tapping to consent, or otherwise affirmatively interacting with disclosures presented through the App — constitute your electronic signature and your acceptance of the relevant terms or disclosures, with the same legal force as a handwritten signature under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act), Japan's Act on Electronic Signatures and Certification Business, and equivalent laws in other supported jurisdictions.
Marketing or promotional emails (if any) will only be sent with your separate opt-in consent and will include unsubscribe instructions. You may stop operational push notifications at any time through your device's Settings → Notifications → TUUN. You acknowledge that disabling notifications may impair certain features (e.g., medication reminders).
Electronic communications may be transmitted over networks that are not end-to-end encrypted. We use industry-standard transport encryption (TLS 1.2+) for data in transit, but we cannot guarantee the security of unencrypted email or push delivery once it reaches your device or email provider.
The Service offers the following subscription tiers:
Token limits reset at the beginning of each billing cycle. Unused tokens do not carry over to the next billing period. Feature availability and token allocations may be adjusted with prior notice.
All paid subscriptions are processed exclusively through Apple's In-App Purchase system. By subscribing to a paid plan, you agree to Apple's terms and conditions governing In-App Purchases. Payment will be charged to your Apple ID account at confirmation of purchase.
Subscriptions automatically renew at the end of each billing period (monthly) unless you cancel at least 24 hours before the end of the current billing period. Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period at the subscription rate in effect at the time of renewal.
We may offer free trial periods for paid subscription plans at our discretion. If a free trial is offered, you will not be charged during the trial period. Unless you cancel before the trial ends, your subscription will automatically convert to a paid subscription, and your Apple ID account will be charged the applicable subscription fee.
You may cancel your subscription at any time through your Apple ID account settings (Settings > [Your Name] > Subscriptions on your iOS device). Cancellation takes effect at the end of the current billing period, and you will continue to have access to paid features until that date. No partial refunds are provided for unused portions of a billing period.
All subscription payments are non-refundable, except as required by applicable law. Refund requests must be directed to Apple in accordance with Apple's refund policies. We do not have the ability to process refunds for In-App Purchases.
We reserve the right to change subscription pricing at any time. Any price changes will take effect at the start of the next billing period following notice of the change. Your continued use of the Service after a price change constitutes your acceptance of the new price.
The Service integrates with Apple HealthKit to read and, where applicable, write health and fitness data. HealthKit data is accessed only with your explicit permission. You will be prompted to grant specific read and write permissions through the standard iOS HealthKit authorization interface. You are free to grant or deny access to any individual data type.
You may revoke HealthKit access at any time through your iOS device settings (Settings > Privacy & Security > Health > TUUN). Revoking access may limit or disable certain features of the Service that depend on HealthKit data.
Genetic data is classified as sensitive personal information. Access to genetic analysis features requires separate, explicit consent through a dedicated consent screen. This consent is not pre-selected — you must actively opt in. You may withdraw this consent at any time, and your genetic data will be deleted within 14 days of withdrawal.
We prohibit the use of genetic data for insurance underwriting, employment decisions, credit assessments, or any form of discrimination based on genetic predispositions.
HealthKit data is used solely to provide you with personalized health insights, tracking, analysis, and related features within the Service. Specifically, HealthKit data is used to:
In compliance with Apple's HealthKit guidelines, we affirm that:
For full details on how we handle your data, please refer to our Privacy Policy.
The Service includes AI-powered features, including but not limited to the AI health chat, automated health summaries, and data analysis tools. These features use artificial intelligence and machine learning systems to generate responses and content. You acknowledge and agree that:
When using AI analysis features, the following data may be sent to Anthropic, PBC's servers in the United States:
The following data is never sent to AI processing services: your user ID, name, email address, residential address, device information, IP address, or location data.
You may withdraw your consent for AI data processing at any time through the app settings. This is separate from your general account consent.
Data sent to the AI service for processing is automatically deleted within 30 days. The AI provider (Anthropic) does not use your data to train or improve its models.
The Company is not liable for any decisions you make, actions you take, or outcomes you experience based on AI-generated content. You assume full responsibility for how you interpret and act upon AI responses provided through the Service.
Chat conversations with the AI are stored on our servers to provide service continuity (allowing you to reference past conversations), improve the quality and accuracy of the Service, and fulfill legal and regulatory obligations. Chat data is handled in accordance with our Privacy Policy.
You may request deletion of your chat history at any time by contacting us at social@tuunclub.com or through the in-app account settings, where available. Deletion requests will be processed within 30 days, subject to any retention obligations required by law.
AI features are subject to token-based usage limits as specified in your subscription plan (see Section 5.1). When your token allocation is exhausted for the current billing period, AI features may be limited or unavailable until the next billing cycle begins or you upgrade your subscription plan.
You retain all ownership rights to your personal data, health data, and any content you submit, upload, or input into the Service ("User Content"). These Terms do not transfer ownership of your data to us.
By using the Service and submitting User Content, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, process, store, and analyze your User Content solely for the purposes of:
This license terminates when you delete your account or request deletion of your data, except to the extent we are required to retain certain data for legal or regulatory purposes.
You are responsible for ensuring that any data you manually enter into the Service (including but not limited to blood test results, medication information, genetic data, and health metrics) is accurate and complete. The Company is not liable for any inaccuracies in the Service's outputs that result from inaccurate, incomplete, or misleading user input.
You may request a copy of your personal data in a commonly used, machine-readable format by contacting us at social@tuunclub.com. We will process such requests in accordance with applicable data protection laws.
The Service, including but not limited to the App, its design, user interface, graphics, logos, trademarks, source code, algorithms, AI models, data structures, and all related documentation, is the exclusive property of the Company or its licensors and is protected by applicable intellectual property laws. All rights not expressly granted in these Terms are reserved by the Company.
Content generated by the AI features of the Service (including chat responses, health summaries, and analytical insights) may be used by you for your personal, non-commercial purposes. You may not reproduce, distribute, publicly display, or create derivative works from AI-generated content for commercial purposes without our prior written consent.
If you provide feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant us an unrestricted, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such Feedback into the Service without obligation to you.
Your privacy is important to us. Our collection, use, storage, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into and forms part of these Terms. By using the Service, you consent to the data practices described in the Privacy Policy.
In particular, please note that certain data may be processed on servers located in Japan and other countries. By using the Service, you consent to the transfer of your data to these jurisdictions, which may have data protection laws that differ from those of your country of residence.
You agree not to engage in any of the following prohibited activities in connection with the Service:
We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including without limitation, suspending or terminating the offender's account and reporting such conduct to law enforcement authorities.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM THE COMPANY OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH CASES, THE COMPANY'S WARRANTIES ARE LIMITED TO THE MINIMUM EXTENT PERMITTED BY APPLICABLE LAW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO THE COMPANY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (USD $100), WHICHEVER IS GREATER.
Without limiting the foregoing, the Company expressly disclaims any and all liability for any adverse health outcomes, injury, illness, or harm that may result from your use of or reliance on the Service, including but not limited to reliance on AI-generated content, health data analysis, blood test interpretations, genetic analysis results, or any other information or feature provided through the Service.
The Company shall not be liable for any failure to perform its obligations under these Terms where such failure results from circumstances beyond the Company's reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, government actions, power failures, internet or telecommunications outages, cyberattacks, or failures of third-party service providers (including Apple, cloud infrastructure providers, and AI service providers).
Some jurisdictions, including Australia under the Australian Consumer Law, do not allow the limitation or exclusion of liability for certain types of damages. In such jurisdictions, our liability is limited to the maximum extent permitted by applicable law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Competition and Consumer Act 2010 (Cth) (Australia) or any other applicable mandatory consumer protection law that cannot be excluded, restricted, or modified by agreement.
To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:
This indemnification obligation shall survive the termination of these Terms and your use of the Service.
These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law provisions, except where overridden by mandatory local consumer protection laws of your jurisdiction.
For users residing in Japan, any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.
For users residing outside of Japan, including but not limited to users in Singapore, Australia, Malaysia, the Philippines, and the United States, the parties agree to first attempt to resolve any dispute through good-faith negotiations for a period of thirty (30) days. If the dispute cannot be resolved through negotiation, either party may submit the dispute to binding arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the SIAC Rules of Arbitration in force at the time of filing. The seat of arbitration shall be Singapore, and the language of arbitration shall be English. The arbitral award shall be final and binding upon the parties.
Notwithstanding the foregoing, either party may bring an individual action in small claims court in the applicable jurisdiction, provided the claim falls within the jurisdictional limits of the small claims court.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU WAIVE ANY RIGHT TO A JURY TRIAL.
Nothing in this section shall limit your rights under the mandatory consumer protection laws of your jurisdiction, including but not limited to the Australian Consumer Law, the Consumer Act of the Philippines (Republic Act No. 7394), and the Consumer Protection Act 1999 of Malaysia.
You may opt out of the binding arbitration provision in Section 15.3 and the class-action waiver in Section 15.5 by sending us written notice within thirty (30) days after you first accept these Terms (typically the date you create your TUUN account). To opt out, email social@tuunclub.com with the subject line "Arbitration Opt-Out" and include (i) your full name, (ii) the email address associated with your account, and (iii) a clear statement that you are opting out of arbitration.
If you opt out, Sections 15.3 and 15.5 will not apply to you, and disputes between you and Bewibe will be resolved through good-faith negotiation followed by litigation in a court of competent jurisdiction. The remaining provisions of these Terms (including Section 15.1 governing law, 15.2 jurisdiction for Japan-based users, and 15.4 small-claims exception) continue to apply. Opting out does not affect the enforceability of any other portion of these Terms.
We reserve the right to modify or update these Terms at any time at our sole discretion. When we make material changes, we will:
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Service and, if applicable, cancel your subscription.
You may delete your account and terminate your use of the Service at any time through the in-app account settings or by contacting us at social@tuunclub.com. Please ensure you cancel any active subscriptions through your Apple ID settings before deleting your account to avoid further billing.
We may suspend or terminate your account and access to the Service, in whole or in part, at any time and without prior notice if:
Upon termination of your account:
Data Deletion Upon Termination: When you delete your account, all personal data on our servers is permanently deleted. Backup copies are completely purged within 90 days of account deletion. You may also request deletion of specific data categories (such as genetic data only) without deleting your entire account.
The following sections shall survive termination of these Terms: Section 3 (Medical Disclaimer), Section 9 (Intellectual Property), Section 12 (Disclaimer of Warranties), Section 13 (Limitation of Liability), Section 14 (Indemnification), Section 15 (Governing Law and Dispute Resolution), and Section 18 (General Provisions).
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect the remaining provisions of these Terms, which shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of the Company.
These Terms, together with the Privacy Policy and any applicable subscription terms displayed at the time of purchase, constitute the entire agreement between you and the Company regarding the Service and supersede all prior and contemporaneous agreements, proposals, and representations, whether written or oral, concerning the subject matter hereof.
You may not assign or transfer these Terms, or any rights or obligations hereunder, without the prior written consent of the Company. The Company may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any attempted assignment in violation of this section shall be null and void.
Notices to you may be provided through the App (via in-app notification or push notification), by email to the address associated with your account, or by posting on our website. Notices to us must be sent by email to social@tuunclub.com or by postal mail to our registered address.
These Terms are concluded between you and Bewibe, not Apple, and Apple is not a party to these Terms. Bewibe — not Apple — is solely responsible for the App and its content. You acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
You further acknowledge:
Other than Apple, these Terms are not intended to confer any rights or remedies upon any third party.
These Terms are drafted in English. If these Terms are translated into any other language, the English version shall prevail in the event of any inconsistency or conflict.
If you have any questions, concerns, or requests regarding these Terms, please contact us at:
Bewibe Co., Ltd.
Representative: Ryo Sasaki
Yokotera-cho 31, Suiryo 204, Shinjuku-ku, Tokyo, Japan
Email: social@tuunclub.com